Refund policy
Return & Refund Policy
Last updated: 18-November,2025
At 100Counts, we want you to be confident in every purchase. If something isn’t quite right, we’re here to help.
📅 7-Day Return Window
You have 7 days from the date you receive your order to request a return.
To qualify, your item must be:
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Unworn and unused
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In its original condition
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With original tags attached
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In original packaging
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Accompanied by proof of purchase
📨 How to Request a Return
To start a return, email us at:
If your return is approved, we will:
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Send you a return shipping label
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Provide step-by-step return instructions
📦 Return Address:
Unit 6, 47/49 Cairds Avenue,
Bankstown, Sydney, NSW 2200, Australia
⚠️ Items returned without formal approval will not be accepted.
⚠️ Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If an item is:
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Damaged
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Defective
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Incorrect
Contact us immediately at sales@100counts.com.au with photos so we can resolve the issue promptly.
🚫 Non-Returnable Items
We cannot accept returns for:
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Personalized/custom items
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Perishable goods
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Personal care items
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Hazardous or flammable materials
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Gift cards
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Sale/discounted items
If unsure, please contact us before requesting a return.
🔄 Exchanges
To exchange an item:
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Submit a return request
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Once approved, return your original item
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Place a new order for the item you want
This ensures faster processing.
💰 Refunds
Once we receive and inspect your return, we will notify you of approval.
If approved:
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Your refund will be issued to your original payment method
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Processing time: up to 10 business days
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Your bank or card provider may take additional time to post the refund
If more than 15 business days have passed since return approval, contact us at:
💬 Need Help?
Our support team is here for you.
Reach out anytime at sales@100counts.com.au.